Modern Airports prefer to employ a workforce that can take utmost care of their premises, airplanes and airline customers (Travellers). LMS has ample amount of experience in delivering international class Ground Handling Services at airports.
Starting right from the checking of baggage at the terminal to the point of departure, till the arrival of flight at its designated destination, we cover almost every aspects of travel including baggage check-in and check-out, assistance of travellers at the travel desk and receiving guests from a scheduled flight.
With years of experience in the industry offering highest quality benchmark service during various processes, we at LMS present a broad range of ground handling services to manage all aspects related to commuters and flights. We pride ourselves for delivering flawless synchronization between all concerned departments to guarantee complete protection to travellers and their booked cargo.
Our well trained staff is highly courteous and soft spoken and well mannered- so that travellers take home a positive experience from the Airport.
Before engaging anybody to work in our ranks, we invariably undertake a thorough Screening of the candidate (height, weight, age & credentials check). This is followed by antecedent verification by our Intelligence & Vigilance Department and medical examination by our empanelled physician to ascertain that we bring the right person for the right job, on board.
Presentation, courtesy, mannerism and public interaction is the need of Airport Ground Handling profession as these people work in a zero tolerance zone (ZTZ). As per this precise need identification- training of candidates is carried-out by international level trainers who teach the personnel, how to present themselves every day at work, how to be courteous with travellers, importance of speaking softly to travellers and the art of public dealing.
Our well trained staff leaves an undaunting impression on travellers so that they take home a positive experience from the Airport.
Meet and Greet Service:
Expanding into Aviation, LMS has recently won tenders for providing ‘Meet and Greet’ services at Goa. Lucknow and Jodhpur airports and is actively participating in similar tenders being floated at other airports.
Meet and Greet service as the name suggests, is a service introduced at the airports wherein Guests are facilitated through the arrival as well as departure process. A very brief outline of the process is as below:
A well-groomed porter with a facilitation staff greets the guest at the departure entry point (as soon as they are dropped at the airport) and assists them with the entire departure process starting from baggage x-ray, getting the check-in done and finally escorting the guests till the security check.
Similarly, during arrivals the guests are greeted right after they enter the arrival hall (before the baggage collection) and are assisted with the baggage collection and then escorted till their pick-up vehicle outside the airport.’
Services offered by LMS for Ground Handling Activities includes:
- In-flight cleaning Services For cleaning floor carpets etc.
- Baggage handling services For sorting, loading, dispatching and unloading of baggage
- Cargo Handling Services For loading, unloading & checking of cargo at the terminal
- Customer Service Assistance
- Office Assistants
- Utility Hands
- Baggage Handlers
- Counter Loaders
- Flight Cleaners